سياسة الاستبدال والاسترجاع

At Rose Store, we are committed to the satisfaction of our valued customers and ensuring they have a distinguished shopping experience. Therefore, we provide a clear and flexible return and exchange policy according to the following conditions: Allowed period You can exchange or return products within 14 days from the date of receiving the order, and this applies to orders within Saudi Arabia only. Conditions for acceptance of exchange or return The products to be exchanged or returned must be in their original condition exactly as received. They must not be used, damaged, or have the original informational tags or stickers removed. The products must be wrapped in the original packaging with all accessories. Cases where the customer does not bear shipping costs The store bears full shipping costs in the following cases: If the customer receives a different product than the one ordered. If the product is damaged or broken due to an error by the shipping company. If the product is defective or not functioning properly for any other reason not caused by the customer. Cases where the customer bears shipping costs If the customer wishes to exchange or return for any personal reason, the shipping fee of 35 riyals is borne by the customer in the following cases: If the customer chooses a different product than the one desired. If the product is no longer suitable for their needs. If the customer decides they no longer want the product after receiving it. Steps for exchange and return You can easily request an exchange or return by contacting us through: WhatsApp: 0582275949 Call: 0582275949 Email: [email protected] Please send the following information to facilitate your service: Registered phone number in the order. Customer's full name. Name of the product to be exchanged or returned. Reason for the exchange or return request. After receiving the request and reviewing the data, we will contact you to confirm the necessary steps, and you will be served immediately after verifying the product and its accessories. Important notes The exchange and return policy does not include products that have been used, installed, or modified in any way. The store management reserves the right to refuse any exchange or return request that does not comply with the above conditions. Please keep the purchase invoice to facilitate the follow-up process. Thank you.